Shipping policy
Last Updated: October 12, 2026
1. INTRODUCTION This Shipping Policy explains how we ship your order. Please read it before placing an order.
This Shipping Policy applies to shipments within the United States of America. Fieldhide orders are fulfilled from our global fulfillment center. Centralizing our fulfillment is how we keep our prices low.
2. SHIPPING RATES 2.1 Rates Displayed at Checkout. Shipping rates vary based on order size, product selection, and current promotional offers. The exact shipping cost for your order will be shown at checkout before you complete your purchase, and again in your order confirmation email.
2.2 Promotional Shipping Offers. From time to time, we may offer free shipping, discounted shipping, or other promotional shipping rates on qualifying orders. Eligibility requirements will be clearly communicated at the time of the offer. We may modify, suspend, or discontinue any promotional shipping offer at any time.
3. DELIVERY TIMEFRAMES 3.1 Processing and Transit Times
- Handling Time: 2-3 business days
- Delivery Time: 8-16 days from when your order ships
3.2 Important Delivery Notes. All delivery dates are estimates and not guaranteed. Delivery may take longer during peak seasons and holidays, bad weather, or carrier delays beyond our control.
4. ORDER TRACKING Every order ships with tracking. Once your order ships, you'll receive an email with your tracking number.
You can track your order anytime at https://fieldhidetallow.com/apps/parcelpanel by searching your order number, email, phone number, or tracking number. Tracking usually updates within 24-48 hours after your order ships.
5. DELIVERY ISSUES 5.1 Missing Items. If your package is missing any items, email help@fieldhidetallow.com with your order number and photos of what you received, and we'll send what's missing.
5.2 Incorrect Items. If you receive the wrong item, email help@fieldhidetallow.com with your order number and photos. We'll send the correct item.
5.3 Damaged Items. If your items arrive damaged, email help@fieldhidetallow.com within 48 hours of delivery with your order number and photos of the item and packaging, and we'll send a replacement.
5.4 Lost or Undelivered Packages. If your package doesn't arrive, or something happens to it in transit, contact us at help@fieldhidetallow.com and we'll reship your order.
5.5 Delivered but Not Received. If tracking shows delivered but you don't have your package, check with neighbors, building management, or household members, and verify the delivery address on your order confirmation. If you still can't find it, email help@fieldhidetallow.com and we'll help.
6. ADDRESS CHANGES 6.1 Before Shipment. To update your delivery address, email help@fieldhidetallow.com within 24 hours of placing your order with your order number, original address, and new address.
6.2 After Shipment. We can't change the delivery address once your order has shipped.
7. UNDELIVERABLE PACKAGES If a package can't be delivered because of an incorrect or incomplete address, refused delivery, multiple failed delivery attempts, or no access to the delivery location, contact us and we'll arrange reshipment. Additional shipping costs may apply when the address provided was incorrect.
8. SHIPPING RESTRICTIONS 8.1 We ship to all 50 U.S. states and Washington D.C.
8.2 International Orders. We do not currently ship outside the United States. Orders with international shipping addresses cannot be fulfilled and may be cancelled.
8.3 P.O. Boxes and Military Addresses. We ship to P.O. Boxes and APO/FPO/DPO addresses. Delivery to these addresses may take longer than our standard estimates.
9. RETURNS Returns are handled under our 30-Day Money-Back Guarantee: https://checkout.shopify.com/102862356846/policies/57108660590.html?locale=en
10. CONTACT INFORMATION SUNVIDA, LLC (d/b/a Fieldhide) Email: help@fieldhidetallow.com Business Hours: Monday - Friday, 9:00 AM - 5:00 PM EST Address: 30 N Gould St #51072, Sheridan, WY 82801, USA (not for returns)